We are a small family business who are newly established in 2018, our aim is to provide you with an alternative to the very pricey high street shops and although we sell their products, we sell them at a discounted rate. For this reason not all our products are brand new but are graded goods. By graded we mean the products can be from any of the following categories:
- New without packaging
- Damage Packaging
- Minor cosmetic imperfection
All our products under go a 30 point pre delivery inspection process before being released for sale to ensure our customers are getting good quality working items for a fraction of the high street value and have not failed yet.
We work closely with several tried and tested couriers to ensure your products get the respect they deserve after they leave our shop, the last thing we want is to have your item damaged before it gets to you. This can sometimes can cause a delay in getting your delivery to you but we hope you would agree its better to get it in an excellent condition than thrown about and damaged.
We pride ourselves on excellent customer service and timekeeping by our 5 star delivery drivers that always go the extra mile to keep our customers smiling. Their motto is a happy customer is a happy driver.
Happy staff is a happy business! We keep all staff interested in the job by giving them new challenges on a weekly basis, we encourage all our staff to try new things from working in the prep centre to managing delivery schedules to see which roles they suit the best.
A lot of our customers are returning customers which we are grateful for they have seen the outstanding quality of our products and will always come back to us for their next products before going elsewhere, we always value our customers and will go the extra mile to assist you in your new projects. We will try our best to source you the products you are looking for so always contact us directly if you are looking for something that may not be listed in our shop as we may have them in our prep centre.
All our appliance come with a minimum 6 month manufacturers warranty, we also offer a 30 day warranty to assist with any issues you may have.
We look forward to handling your business.
The Bourne Home Furniture Team