We understand that your personal details are important and like you to know how your details are used and stored. We take privacy very seriously please read carefully to understand how we use and store your data.
To ensure a good service we may need to take some of your personal details at the time of sale, this can include your name, address, contact number, email address and bank details.
Your name and address will be used for warranty purposes, if you have any problems with your new product and need a repair or to return your product we will need to have your address to visit for diagnostic, repair or collection. We will also need your address for delivery purposes. You may be required to take copies of id which can include your name and address for any finance arrangements or proof of identity.
Your phone number and email address will be used to arrange delivery of your new product, potential marketing or feedback requests with your consent, to keep you updated on any delays or for repairs or returns you may have requested.
In some circumstances such as you purchasing your product(s) by card you will be agreeing to share your banking information with us, we will need to retain these details to perform refunds where applicable.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
We will only ever share your personal information with trusted third parties such as our delivery drivers, engineers or any related staff members that may need to contact you regarding a product or service you may have requested information about.
We may also share your personal information in scenarios such as:
When you apply for credit or purchase an insurance product we’ll pass on your information to trusted third party partners responsible for these products. Please note we act as a credit broker and not as a lender in respect of our insurance products credit facility within our UK and Republic of Ireland stores
If required to by law, under any code of practice by which we are bound or we’re asked to do so by a public or regulatory authority such as the Police or the Department for Work and Pensions
Information may also be shared with fraud prevention agencies to prevent fraudulent claims
If we need to do so in order to exercise or protect our legal rights, users, systems and services
In response to requests from individuals (or their representatives) seeking to protect their legal rights or the rights of others.
With emergency services (if you make an emergency call), including your approximate location.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site, or have left feedback, reviews or any other type of comment you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
All personal data is kept safe and encrypted to ensure it is kept safe.